Privacy Policy

Last Updated: September 2025
Hayat Medisa Teb is committed to protecting the privacy and personal information of its users and customers. All information collected is used solely for the purposes of service delivery, customer support, improving user experience, and providing information related to hearing products and services. Your information will not be shared with third parties without your consent, except where required by law.

Company Identity

Hayat Medisa Teb is the sole official and exclusive representative of Unitron hearing aids (Canada) and one of the official representatives of the Sonova Group (Switzerland) in Iran. Our mission is to provide high-quality hearing products and services while supporting customers, professionals, and the audiology community nationwide. We are fully committed to privacy protection, service quality, and customer satisfaction.

Information We Collect and Why

Personal Information This may include your name, email address, phone number, transaction and order details, and interactions with our website, portal, or Telegram bot.

Purpose of Data Collection

  • Processing orders and providing after-sales services

  • Responding to customer inquiries and requests

  • Improving user experience across our website and online services

  • Providing information about relevant products and services

    • Data Retention

    Comments, feedback, and their metadata may be retained indefinitely to facilitate faster recognition and approval of future submissions. 

    Registered user information is stored within individual user profiles. Users may view, edit, or delete their personal information at any time, except for usernames, which cannot be changed. 

    Authorized administrators of Hayat Medisa Tebb, based on defined access levels, may view user information or update it upon receiving a formal written request from the user.

    Your Rights Regarding Your Data

    Users may request an exported file containing their stored personal data or request the deletion of their personal information. This does not include data that we are required to retain for legal, administrative, or regulatory purposes.

    Data Security and Protection

    Your information is stored on secure servers, and Hayat Medisa Teb implements appropriate technical and organizational measures to prevent unauthorized access, disclosure, alteration, or misuse of data.

    Data Transfers and Third-Party Services

    Visitor comments may be reviewed through automated spam detection services. If data is received from external sources, users will be duly informed.

    Information Sharing

    Personal information is not sold, rented, or shared with third parties without user consent, except where required by law or for the resolution of legal claims.

    Automated Decision-Making and Profiling

    Hayat Medisa Teb does not use user data for automated decision-making or profiling.

    Cookies and Similar Technologies

    The website may use cookies and similar technologies to analyze user behavior, improve website performance, and enhance user experience. Users may manage or disable cookies through their browser settings.

    Legal and Regulatory Requirements

    Where required by law, necessary information will be disclosed to competent authorities.

    Contact Information

    For any questions or guidance regarding privacy, warranty and guarantee terms, product exchange or return policies, or refunds, please contact the Customer Relations Department of Hayat Medisa Tebb at: wecare@hayatmedisa.com

    Additional Information

    Data Protection: Appropriate security measures are implemented to protect user information. 

    Data Breach Response: In the event of a data breach, necessary actions will be taken promptly to safeguard information security.