At Hayat Medisa Teb, we believe that our relationship with customers does not begin merely after the sale, nor is it ever limited to a single service interaction. Accordingly, in line with enhancing our organizational structure and elevating the overall user experience, we have decided to merge the Customer Affairs and After-Sales Service units into a newly established department titled the Customer Experience and Services Department.
The objective of this strategic change is to develop a more comprehensive understanding of customer needs, feedback, and the end-to-end customer journey, ensuring that every interaction becomes an opportunity for learning, continuous improvement, and stronger trust-building.
This decision represents another step forward in our ongoing commitment to transparency, effective responsiveness, and the development of a sustainable and long-term relationship with our customers.
