In the Name of God
Dear Colleagues and Valued Clients,
As the CEO of Hayat Medisa Teb, I would like to apologize for the two-week delay in delivering the hearing aids sold in Azar month. This unexpected delay was caused by factors including the mandatory device registration in the ROZ system and the creation of required access permissions. We regret this situation and are committed to ensuring faster distribution in future sales periods.
I would also like to take this opportunity to share some important points:
1️⃣ Transparency and Fairness in Operations:
Hayat Medisa Teb, as the official and exclusive representative of Unitron Canada in Iran, strives to operate in a transparent, healthy, and competitive environment. We do not engage in forming private or special work groups, and all announcements, sales programs, and company activities are publicly shared via our official Telegram channel.
2️⃣ Meeting Real Market Needs:
We believe that all imported hearing aids using government currency must be distributed fairly and transparently. Therefore, there is no quota system for specific individuals or staggered distribution; we aim to place products in the hands of those who genuinely need them.
3️⃣ Commitment to Quality and Innovation:
We have imported the latest and most advanced Unitron products into Iran. We believe the Iranian market deserves the best solutions and therefore have avoided introducing outdated, incomplete, or previously stockpiled products.
4️⃣ Accountability and Responsiveness:
Hayat Medisa Teb is a listening and responsive company. In the second sale, we required mold orders to ensure quality, which may have caused some dissatisfaction. After careful review, this requirement has been removed for future sales, and we hope for your continued support in delivering high-quality products.
5️⃣ Widespread Hearing Aid Distribution:
Over the next three months, more than 12,000 hearing aids will be distributed. We are awaiting the necessary permits and authorizations to begin sales.
6️⃣ Strong and Stable Team:
Our company has a central, cohesive core team including management, operational staff, and professional investors. We are an independent company that maintains stability even in the most challenging conditions. With experience serving over 9 million people across 34 hospitals, we ensure strength in product supply, finance, support, services, and production. Companies that collapse financially due to a single sales halt cannot sustain in the market.
7️⃣ Support for the Audiology Community:
We host over 900 audiologist colleagues in our company portal. By recruiting additional professional staff, we aim to reduce waiting times and improve service response.
8️⃣ Enhanced Feedback Management:
From now on, our team will not participate in discussions on other groups and will not respond to comments in those spaces. While respecting all opinions, we are fully committed to addressing your questions, concerns, suggestions, and issues via official Hayat Medisa Teb accounts. In the coming days, our colleagues will share a list of contact methods through the company Telegram channel for your convenience.
9️⃣ Principle of Non-Discrimination:
Hayat Medisa Teb does not impose any restrictions on colleagues or clients regarding access to products and services. This principle is fundamental and non-negotiable.
In conclusion, Hayat Medisa Teb is committed to being a worthy representative of the Sonova Group in Iran, delivering high-quality products and services. With your support and understanding, we are confident in successfully navigating the path ahead.
With gratitude and respect,
Mahdi Morid Asadi
CEO, Hayat Medisa Teb
