Five Common Questions About Warranty and After-Sales Services for Unitron Hearing Aids
🟪 Introduction
Warranty represents our commitment to delivering high-quality, reliable products. During the warranty period, any technical or performance-related issues with hearing aids will be promptly addressed by our experienced and specialized team, in accordance with the warranty terms of Hayat Medisa Teb.
🟢 Question 1: What is the warranty period for Unitron hearing aids?
The warranty period is one year, starting from the date of warranty card issuance and delivery of the hearing aid. In addition, all Unitron hearing aids are covered by five years of after-sales service.
🟢 Question 2: What is covered / not covered under the warranty?
The warranty covers technical defects and manufacturing faults.
🚫 The following cases are not covered by the warranty:
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Unauthorized repairs or tampering
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Physical damage or breakage due to impact
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Use of inappropriate batteries or battery corrosion
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Exposure to excessive heat or strong radiation (e.g., MRI)
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Water ingress or excessive perspiration (for non-waterproof models)
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Exposure to harmful chemical substances
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Absence of a valid warranty card
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Loss of the hearing aid device
🟢 Question 3: What are the conditions for using the warranty card?
The warranty card must be intact, legible, and free from any alterations or damage. Duplicate warranty cards are not issued. Presentation of the warranty card along with the original hearing aid box and authenticity label is mandatory.
🟢 Question 4: What is the process for receiving after-sales services?
When sending the hearing aid for repair:
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Include the warranty card.
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Provide your full name, address, and contact number.
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Clearly describe the issue with the hearing aid.
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Ship the device in a hard case or proper protective packaging.
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Retain the shipment tracking number until final delivery is confirmed.
🟢 Question 5: What should be done if the warranty card is lost?
Unfortunately, duplicate warranty cards are not issued, and warranty services cannot be provided without the original card.
